What is the Financial Conduct Authority’s Phone Number?

For anyone needing to reach the Financial Conduct Authority (FCA), it’s essential to have the correct contact details. The FCA, as the regulatory body overseeing financial services in the UK, provides several contact numbers tailored for different needs. Whether you are a consumer seeking assistance or a firm needing regulatory support, here’s a comprehensive guide to the FCA’s contact numbers and their operating hours.

Contact Numbers for FCA Consumer Support

For general inquiries, assistance, or to file a complaint, the FCA offers the following contact numbers:

  • 0800 111 6768 (Freephone)
    This number is available for consumers within the UK seeking free and accessible support. It is ideal for those needing help with financial services or reporting issues related to financial products.
  • 0300 500 8082 (From the UK)
    This number is also for consumers within the UK but is designed to provide additional support options beyond the freephone service.
  • +44 207 066 1000 (From abroad)
    If you are calling from outside the UK, use this international number. It ensures that individuals and businesses located outside the UK can still reach the FCA for support.

The FCA’s general operating hours for consumer inquiries are as follows:

  • Monday to Friday: 8 am to 6 pm
  • Saturday: 9 am to 1 pm

These hours allow consumers to receive assistance during extended hours on weekdays and during a shorter window on Saturdays.

Contact Numbers for FCA Firm Queries

Firms, including those involved in consumer credit and other regulated activities, have specific contact numbers for regulatory support:

  • 0300 500 0597 (From the UK)
    This number is designated for firms based within the UK that need assistance or have queries related to their regulatory obligations.
  • +44 207 066 1000 (From abroad)
    Firms operating outside the UK but needing regulatory guidance can use this international contact number.
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The FCA’s operating hours for firm-related queries are slightly different:

  • Monday, Tuesday, Wednesday, and Friday: 9 am to 5 pm
  • Thursday: 9.45 am to 5 pm

These hours are structured to accommodate firms and businesses that may need regulatory support during standard business hours, with a slightly extended Thursday schedule.

Additional Contact Information

For those requiring next generation text relay services, the FCA provides the following number:

  • (18001) 0207 066 1000

This service is designed for individuals with hearing impairments who need text-based communication.

Conclusion

Reaching out to the Financial Conduct Authority is straightforward with the appropriate contact numbers. Whether you are a consumer needing help with financial services or a firm requiring regulatory support, knowing the correct contact details ensures you receive timely and effective assistance.

To summarize, here are the key contact numbers once more:

  • For consumers:
    • Freephone: 0800 111 6768
    • From the UK: 0300 500 8082
    • From abroad: +44 207 066 1000
  • For firms:
    • From the UK: 0300 500 0597
    • From abroad: +44 207 066 1000

By using these numbers, individuals and businesses can efficiently navigate their regulatory and support needs with the FCA.