What is the FCA’s Phone Number for Customer Support?

The Financial Conduct Authority (FCA) provides essential customer support through a range of dedicated phone numbers, tailored to meet the needs of both consumers and firms. Understanding the correct contact number and hours of operation is crucial for effective communication with the FCA.

Customer Support Numbers for Consumers

For consumers needing assistance or information related to financial services or regulation, the FCA offers several contact options:

1. Freephone Number

  • 0800 111 6768: This is a freephone number available to UK residents. It is ideal for general inquiries and is accessible without any charge.

2. UK Landline Number

  • 0300 500 8082: This number is designated for calls from within the UK. It operates during standard business hours and provides support for a variety of consumer-related issues.

3. International Calls

  • +44 207 066 1000: For those calling from abroad, this international number allows consumers outside the UK to reach the FCA’s support team.

4. Next Generation Text Relay

  • (18001) 0207 066 1000: This number is specifically for individuals who require text relay services, making it accessible for those with hearing impairments or other communication needs.

Operating Hours for Consumer Support:

  • Monday to Friday: 8am to 6pm
  • Saturday: 9am to 1pm

These hours are designed to accommodate a broad range of inquiries and provide timely assistance.

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Customer Support Numbers for Firms

Firms, including consumer credit businesses and other regulated entities, have access to dedicated support lines:

1. UK Landline Number

  • 0300 500 0597: This number is available for firms within the UK needing support related to their regulatory obligations or other FCA matters.

2. International Calls

  • +44 207 066 1000: Firms calling from outside the UK can use this international number to connect with the FCA.

Operating Hours for Firm Support:

  • Monday, Tuesday, Wednesday, and Friday: 9am to 5pm
  • Thursday: 9.45am to 5pm

These hours are tailored to accommodate the business needs of regulated firms and ensure that support is available during key working hours.

Technical Assistance for FCA Handbook Website

For users requiring technical support related to the FCA Handbook website, a dedicated technical help number is available:

  • 0333 202 1323: This number is for technical inquiries and issues related to the FCA Handbook and online resources.

Summary

In summary, the FCA provides distinct customer support numbers for consumers and firms to ensure that all inquiries are addressed efficiently. The main contact numbers are:

  • For Consumers: 0800 111 6768 (freephone) and 0300 500 8082 (UK landline), with additional international and text relay options.
  • For Firms: 0300 500 0597 (UK landline) and +44 207 066 1000 (international).

Technical assistance is available at 0333 202 1323. Knowing these numbers and their respective operating hours allows for efficient communication with the FCA and ensures that all regulatory and support needs are met effectively.