The Financial Conduct Authority (FCA) is a key regulatory body overseeing financial markets and firms in the United Kingdom. Whether you have a query, need to file a complaint, or require assistance, contacting the FCA is straightforward through several available channels. This guide provides comprehensive information on how to reach the FCA effectively.

Phone Contact Options

Freephone Number

For UK-based inquiries, the FCA offers a freephone number:

• 0800 111 6768

This number is available for general questions and concerns, providing a no-cost option for individuals needing assistance.

General Enquiries

If you are calling from within the UK and require more specific support, use:

• 0300 500 8082

This number caters to general inquiries and is available during the FCA’s office hours.

International Calls

For those calling from abroad, the FCA can be reached at:

• +44 207 066 1000

This international number ensures that overseas inquiries are handled efficiently.

Text Relay Service

For users requiring the Next Generation Text Relay service, call:

• (18001) 0207 066 1000

This service is designed for individuals with hearing impairments, ensuring they have access to FCA support.

Email Contact

General Inquiries

For general inquiries, the FCA’s email contact is:

• [email protected]

Sending an email to this address is ideal for non-urgent questions and for obtaining written responses from the FCA.

Specific Queries

If your query is related to a specific firm or regulatory issue, you can email:

• [email protected]

This address is specifically for issues related to financial firms and their operations, ensuring your concerns are directed to the appropriate department.

Online Contact Form

Submitting Inquiries Online

The FCA provides an online contact form available on their website. To use this form:

1. Visit the FCA’s contact page.
2. Complete the form with details about your inquiry or issue.
3. Submit the form and wait for an email response with guidance or further instructions.

This method is convenient for those who prefer to detail their queries in writing and receive structured responses.

Postal Address

Mail Correspondence

For formal written communication, including complaints or detailed inquiries, send your correspondence to:

• Financial Conduct Authority
• 12 Endeavour Square
• London E20 1JN
• United Kingdom

Using the postal address ensures that any physical documents or formal letters are directed to the FCA’s headquarters for proper handling.

Additional Contact Information

Firm-Specific Queries

For specific questions related to firms, contact:

• 0300 500 0597 (within the UK)
• +44 207 066 1000 (from abroad)

These numbers are dedicated to handling inquiries related to financial firms and their compliance with FCA regulations.

Complaints and Scams

For detailed guidance on filing complaints or reporting financial scams, refer to the FCA’s official contact page. This page provides additional resources and specific instructions for addressing various issues.

Conclusion

Reaching out to the Financial Conduct Authority is facilitated through multiple channels to ensure accessibility for all individuals and businesses. Whether through phone, email, online forms, or postal mail, the FCA provides comprehensive options to address queries, concerns, and regulatory issues effectively. By utilizing these contact methods, stakeholders can engage with the FCA efficiently and seek the necessary support or information.