What is the FCA Telephone Number for Inquiries?
The Financial Conduct Authority (FCA) provides essential contact information for both consumers and firms seeking assistance or wishing to make inquiries. Understanding the appropriate contact numbers and their availability is crucial for obtaining timely and relevant support. Here, we outline the key telephone numbers for contacting the FCA, tailored to the specific needs of consumers and firms.
Telephone Numbers for Consumers
1. General Inquiries
For general consumer inquiries, the FCA offers several telephone options:
- 0800 111 6768 (Freephone): This number is available to consumers within the UK and offers a free and accessible way to seek assistance.
- 0300 500 8082: This number is also for use within the UK and provides an additional line for consumer queries.
- +44 207 066 1000: For consumers contacting from abroad, this international number is available to provide support across different time zones.
- (18001) 0207 066 1000: This number is designated for next-generation text relay, supporting communication needs for those who require text-based assistance.
2. Availability
The consumer helpline operates during the following hours:
- Monday to Friday: 8am to 6pm
- Saturday: 9am to 1pm
These hours ensure that consumers have ample opportunity to receive support during the standard working week and part of the weekend.
Telephone Numbers for Firms
1. General Inquiries for Firms
Firms, including those in the consumer credit sector, can contact the FCA using these dedicated lines:
- 0300 500 0597: This number is for use by firms based in the UK, offering a direct line to FCA support.
- +44 207 066 1000: For firms located abroad, this international number provides access to the same level of support and assistance.
2. Availability
The firm helpline is available during the following times:
- Monday, Tuesday, Wednesday, and Friday: 9am to 5pm
- Thursday: 9.45am to 5pm
The adjusted hours on Thursday are designed to accommodate specific administrative needs and provide flexibility in support.
Summary of FCA Contact Information
For ease of reference, here is a summary of the FCA telephone numbers:
- Consumers in the UK: 0800 111 6768 or 0300 500 8082
- Consumers from abroad: +44 207 066 1000 or (18001) 0207 066 1000 (text relay)
- Firms in the UK: 0300 500 0597
- Firms from abroad: +44 207 066 1000
By utilizing these contact numbers, both consumers and firms can access the support and information they require from the FCA, ensuring effective communication and resolution of inquiries.